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Dotto Research
Società

For a leading multinational Company that designs, manufactures and distributes premium branded equipment for photographic and video cameras and smartphones, and provides dedicated solutions to professional and non-professional image makers and independent

Funzione

AFTER SALES MANAGER - Ref. ASM/MM

Sede di Lavoro

Veneto

Descrizione

 Reporting directly to the Chief Operations Officer, he/she will have the following responsibilities:

  • develop and implement strategies effective for ensuring a satisfied clientele and increased returns;
  • maintain contact with clients to obtain customer feedback regarding product/service quality;
  • assist clients in resolving issues and complaints concerning purchased products or services;
  • direct and coordinate the After Sales team to ensure clients are tended appropriately in line with set customer service standards;
  • develop and optimize support and service processes, tools, and systems;
  • oversee all post-sales services provided to clients by external service centers to ensure customer satisfaction;
  • provide periodic reports and KPIs to management on all after sales activities

Requirements:
  • significant experience in After Sales in Operations departments;
  • fluent English;
  • experience in a consumer goods company or in a retail company is a plus;
  • team player working within a small team but also able to work alone when required; open to a wide team inter-functional;
  • self-motivated, flexible and willing to learn;
  • excellent interpersonal skills and able to build positive working relationship;
  • independent, pro-active, service-oriented, able to self-organize;
  • skills and attitude in managing mass data and their analysis;
  • available to work by objectives. Look for results. Analysis and implementation attitude;
  • well People management skills and experience.

If you are not contacted within 60 days of your application, the research has been completed.

Your professional profile can be considered for future selections consistent with your experience, based on the clauses of our Privacy Policy.

The candidates, male/female, according to Confidentiality conditions (art. 13 GDPR 679/2016 see privacy information on our web site) are invited to apply submitting the C.V. written in English language to Dotto ReSearch S.r.l.: via Teatro Filarmonico, 5 - 37121 Verona. Phone 045-8001896. Web site: www.dottoresearch.it.